|
Sky Blue Support Help Desk Software (SBS) is a flexible and powerful Help Desk solution that puts you in control
of your customer support needs. SBS uses the very latest technologies, to provide
you with an efficient and easy to use Customer Relations Management Tool.
read more |
Technical Support Policy
Sky Blue Support is committed to providing it's customers with quick and efficient support.
Currently support is provided via email and we aim to respond to any queries within 24 hours.
How to Get Support
Email: support@skybluesupport.com
Charges
A flat rate of $100 per hour will be charged if SkyBlue reasonably determines that the product
is not defective and that the problem giving rise to your
support request was the result of lack of knowledge of how to configure and use the product, the installation of incompatible software by a
party other than SkyBlue, computer viruses, and the like.
Skyblue are available to carry out bespoke developments to the Sky Blue Support application
requests should be made to development@skybluesupport.com
Bespoke developments are generally charged at a flat rate of $150 per hour, however developments will vary in size
and complexity so in some cases a specific contract may be drawn up in each case.
Sky Blue News...
Sky Blue Support Lite
Sky Blue Solutions release new Lite version of Sky Blue support.
Read More
Download
Sky Blue Support Lite
.................................
Web interface
Sky Blue Solutions plan development of web interface to the popular sky Blue Support
application,
allowing customers and off site staff to access various aspects of the support system remotely.
.................................
Email Module
Keep your customers up to date with this powerful mail merge facility, create a mail
template with unique customer details, email groups of customers or your entire
customer base.
.................................
Customer Feedback
Feed back your views and observations direct from Sky Blue Support using our intergrated
web service.
.................................